I can’t log back into my NNS apps. What should I do?

If you can't log back into your NNS account, please check if you have your identity anchor and your recovery phrase. You'll need both in order to recover your account.

• Follow the steps in the support article "I cleared my browser cache and now I'm locked out."
• If you need to reset your recovery phrase, visit "How do I reset my recovery phrase?"
• And be sure to add more devices to your Internet Identity so you don't lose access to your account in the future.

If nothing else works, please let us know by submitting a ticket. This may be a simple issue that the DFINITY Support Team can help with.